In Bangladesh, a lot of selling and support happens in chat. Customers ask the price, the delivery time, whether something is in stock, and they expect an answer quickly. A WhatsApp chatbot or AI assistant can answer the routine questions around the clock so your team deals only with what needs a person.
What a good chatbot should do
- Answer the questions you hear every day: prices, opening hours, delivery areas, how to order.
- Collect the details for an order or booking: name, phone, address, what they want.
- Know when it does not know, and pass the conversation to a human with the context attached.
- Speak the customer's language, in Bangla or English.
Rule-based bot or AI assistant?
A rule-based bot shows menus and fixed replies. It is predictable and cheap, but customers get stuck the moment they type something unexpected. An AI assistant understands free-form messages and answers from your own information, so it feels natural. Many businesses combine the two: menus for the simple paths, AI for everything else.
Steps to plan one that works
- List the top 20 questions your team answers. These become the bot's knowledge.
- Write the answers once, correctly, in one place: prices, policies, delivery rules.
- Decide the handover rule: when should it stop and call a person? Angry customers, payments and special requests are good triggers.
- Connect it to your tools, such as your order sheet or booking system, so it can act and not only reply.
- Test with real past conversations before going live, then review the chats weekly and fix gaps.
Mistakes to avoid
- Letting the bot guess prices or policies it was never given.
- No easy way to reach a human.
- Launching to everyone at once instead of testing on a small group first.
Want a chatbot trained on your own information? See our AI agents and automation service, or start with what an AI agent is.